ABOUT ME

a Results Focused Leader with Experience Across Multiple Areas of Healthcare Insurance operations

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BD SILVERMAN CONSULTING, PRESIDENT & CEO

1)  Over three years of helping clients achieve their performance & strategic objectives

2) Past & Current Clients include Dental Only and Multi-Line Insurance Carriers; A Technology and Business Process Solutions Organization; Two TeleDentistry Start-Ups; A Dental Products Company; A Dental Group Purchasing Organization; A Credentialing Verification Organization; A Claims Clearinghouse; and Several Venture Capital and Investment Banking Organizations. (www.bdsilverman.com/clients)

3) Clients continue to tell me that they’ve rarely met an executive like me who has C-Suite experience as well as deep and true hands-on, detailed level expertise in the area of healthcare administration. (https://www.bdsilverman.com/what-others-are-saying)

DELTA DENTAL OF NEW JERSEY, SENIOR VICE PRESIDENT & CHIEF OPERATING OFFICER

1) 26+ Years of Leading the Organization to Exceptional Service, Quality & Financial Results

2) Extensive Portfolio of Achieving Success Through Innovation, Leadership & Teamwork

OTHER EXPERIENCE

1) Director, Group Health Incorporated

2) Manager,US Dental Plans, Inc.

3) Supervisor, American Dental Examiners, Inc.

CORE STRENGTHS THAT I BRING TO MY CLIENTS

1) Broad Expertise

  • Continually focus on the big picture but deliver to clients expertise at a detailed level, ensuring both effective planning & execution.

  • Quickly break down barriers and effectively collaborate across the organization.

  • Maintain a strong focus on delivering an optimal Consumer Experience.

  • Hands-on Experience in the areas of Claims Operations, Customer Service, Quality Assurance, Compliance, Provider Networks / Professional Relations, Information Technology, Project Management, Strategic Planning, Board Communications / Interactions.

2) Process Improvements Which Enhance Service & Quality While Reducing Costs

  • Possess expertise in Operations, Information Technology and Project Oversight allowing me to develop and deliver innovative solutions.

  • Ability to rapidly spot issues & trends and quickly identify where the process breakdowns exist.

  • Transformation Specialist -- Reputation for quickly implementing short-term fixes to issues as needed and then successfully developing a longer-term strategic solutions road map and execution plan.

  • Experienced in identifying organizational core capabilities and if/when a process should be outsourced. Also, possess a high level of skill in determining the right vendor solution(s) for the situation.

 3) Leadership

  • Maintain constant focus on how customers experience your product & services.

  • Set clear goals & objectives for the team with ongoing progress communications.

  • Results focused; Reward & celebrate successes; Hold people accountable for performance.

  • Action Oriented. Skilled in data analytics and data-driven decision making.

  • Work collaboratively across the organization.

  • Reputation for the ability to get down into the trenches when needed.

  • Ability to tailor communications to various stakeholder levels -- Board / Executive Staff / Team Members.

EDUCATION

  • Masters In Business Administration

  • Undergraduate Degree In Psychology

BOARDS

  • September 2017 - Current

    • Money At Work Advisory Board

  • October 2014-December 2017

    • Hackensack University Medical Center Advisory Board

    • Hackensack University Medical Center Children's Hospital Advisory Board

  • 2012 - 2016

    • Delta Dental Of New Jersey Foundation

PUBLICATIONS(Click Below For link & Download)

  1. How Payers Can Begin To Pilot Teledentistry, Dental Economics (Pg. 22-23), May 2019

  2. DentistryIQ / Dental Economics Principles of Practice Management: How Payers Can Begin To Pilot Teledentistry: March 2019

  3. Milliman Whitepaper: Value Proposition of Teledentistry: Cost Savings, Improved Services, and More (see citations # 7 & 25)

INDUSTRY (Click Below For Link)

  • Harvard School of Dental Medicine Initiative: Integrating Oral Health & Medicine - Participant in 2018 Leadership Forum: September 27 - 28, 2018

COMMUNITY

  • Supporter of Numerous Charities including Cancer Research, Special Olympics and those for the Homeless and Less Fortunate in our communities.

  • New York Blood Center Gallon Club